Did Not Attend Policy

Heald Green Health Centre strives to provide high quality medical services in a health service environment that makes great demands on our resources.

Appointments with our GPs and Nurses are much sought after. If for any reason you are unable to keep your appointment we would ask you to inform the surgery as soon as possible so that the appointment can be offered to another patient. Help us to help someone else.

A record is kept of all failed attendances and these are reviewed regularly. Where it is felt that the Doctor/patient relationship has broken down irretrievably the appropriate action will be taken to allow us to deliver a service within our resources. Regrettably, this means the removal of a patient from our list

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